For answers to some of the most frequently asked questions, see below… Don’t see your question answered? Contact us at firstname.lastname@example.org.
Q: Do I have to make a reservation or can I just show up?
A: Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours. We accept reservations, space permitting, up until the tour start. Walk-up guests for these tours will be permitted if space is available and you can pay the guide at the tour start.
Q: Why should I submit my phone number when making a reservation?
A: This is optional. You will receive your reservation confirmation and a reminder on the day before your tour via email. We do recommend, however, that you hand in a phone number by which you can be reached on the day of the tour. This way, your tour guide can get in touch with you if there are any short notice changes to the tour.
Q: Do I need to include children/babies in my reservation?
A: Children under the age of 4 do not need to be included. Please note that some tours are not recommended for strollers, so keep that in mind!
Q: What happens if we arrive late to the tour?
A: Please, please, please try to be on time. We recommend arriving at the starting location ca. 10 minutes before the tour starts. We also recommend checking with your concierge or online how much time you need to make it to the tour on time and allow some extra buffer time. You don’t want to be the person arriving late and having to call and interrupt the guide in the middle of a tour. Your email reminder that you receive the day before the tour should list the tour guide’s name and phone number. Any late arrivals with reservations who do not contact us may have their reserved spots allotted to walk-up guests and no refunds will be offered.
Q: I have changed my mind and cannot come to the tour. Do I have to let you know?
A: Yes! Please give us at least a 48 hour notice before your tour starts. The number of available spots on any tour are limited and we often have to send away interested guests, because there is no more space. By letting us know in time (at least 48 hours ahead) that you cannot make it, we can open up the extra spot to other interested guests.
Refunds and rescheduled tours are only available for cancellations made with 48 hours notice. If it is within that time frame, please let us know so we can offer spots to other guests but we cannot issue refunds.
Q: Can my children attend a tour without me?
A: While we do love having younger visitors join us, we do require they attend the tour with an adult.
Q: Do the tours ever get cancelled for weather?
A: The show must go on! Our tours go out rain or shine. Dress appropriately for the conditions. Comfortable walking shoes are recommended. However, Visit DC Tours may cancel or postpone the tour due to extreme weather. All reserved guests will be contacted via email and text should this happen. Please contact us or check our website for updates.
Q: Can we bring our dog/cat/horse?
A: We love pets, but unfortunately not all guests do. We ask guests not to bring pets on the public tours. We do offer private tours and many of these can accommodate dogs. Registered service animals are allowed on tours.
Q: Where does the tour start and end?
A: Every tour page has a map for the starting and ending location and map listed.
Q: Will my kids like these tours?
A: That really depends on your kid. But generally all of our tours are suitable for children. Our tours are designed to be suitable for people of all ages.
Q: How long are the walks?
A: Most of our tours are a little over one mile (1.6k) in length. The tours are approximately 2 hours in length. Obviously, longer tours will walk longer distances. If you have problems with walking longer distances, we recommend you booking the private tour, so you can decide how fast the tour moves.
Q: I bought tickets on your website. Now I can’t go. Can I get a refund?
A: Yes, but you must give us 48 hour advanced notice from when your tour starts.
Q: Are your tours wheelchair/stroller accessible?
A: While we will do all we can to offer accessible tours, not every tour can accommodate wheelchairs or strollers. The website for a specific tour will state whether it has stairs. Please contact us before booking to ensure that we can make the route accessible.
Q: Do you offer private tours?
A: We do offer private tours! Our minimum is 1 and the maximum depends on the tour but we charge per guide rather than per person.